The term “resilience” is being used to describe the need for businesses to rebound and stabilize during the economic downturn resulting from the COVID-19 health crisis. Resilience is one of the most important things we can focus on as economic uncertainty continues.

Talent strategy is an important priority for executives because of the resulting business value. The 2020 State of Talent Optimization report by The Predictive Index found a strong correlation between talent optimization and company performance.

For ready mixed concrete companies, balancing the priorities of operating efficiently against delivering excellent customer service can be challenging. As companies focus on improving operational and dispatch efficiency, the customer experience can diminish.